How to Enable and Create Community Posts
With the Community Post feature, you can connect with your ambassadors inside BrandChamp, and they can connect with each other, too.
Community posts are an excellent way to share important program updates or guidelines, introduce a new product, or gather feedback or ideas for the program.
The community feature is similar to a Facebook group where you can make posts, embed photos or videos, and comment/like on other people’s posts. Admins will also be able to monitor and delete comments from ambassadors if necessary.
How to Enable Community Posts
From the homepage in BrandChamp, navigate to Settings > Community, and there you will find a new field called Community Posts.
Under Community Posts, you can tick the box to enable the Community Post for ambassadors and admins.
You have the option of allowing BrandChamps to create posts. If you leave this box unticked, only admins can create posts for the community.
How to Create Your First Community Post
Now that you have enabled Community Posts, you can make your first post!
Navigate to BrandChamps > Posts to find the post area.
Once on the Posts page, you can create a new post. Hit New Post in the right band corner to start drafting your new post.
You can start crafting your post and insert photos, videos, and links. The post can be as long or as short as you would like. You can customize the post by using the edit options at the top of the box.
You have the option of notifying BrandChamps about the post once it is created. If you tick the Notify BrandChamps box in the bottom left-hand corner, we will send an email altering BrandChamps of the next post.
Engaging with Posts
Once the post is created, anyone can engage with the content by giving a like or leaving a comment.
After you hit the comment button, a comment box will populate, and you can leave the original poster a comment.
Inside the posts, you will be able to see all of the comments on the post. You can reply to those comments or delete a comment if you don’t deem it appropriate.
Pin Your Post
You can pin any post to the top of the post area. Hit the three dots at the top right-hand corner of the post and hit the Pin option.
Additionally, there are a few other options you can select from with the drop-down menu:
- View - click this button if you would like to view the post
- Edit - click if you would like to edit your post
- Notify - click if you would like to send an email to BrandChamps notifying them of the post
- Sharable Link - click this to be able to get a sharable link to the post
Who Gets Notified About New Community Posts?
We created Community Posts so that you and your ambassadors can communicate with each other in BrandChamp and form more meaningful connections. We designed community post notifications to keep the conversation going.
Here is how notifications work for community posts and comments:
- If someone comments on a post, the post author will be notified by email
- If someone replies to a comment, the original comment author will be notified by email
- If BrandChamps are allowed to create posts, all admins will be notified when a BrandChamp creates a new post
What Does the Community Post Area Look Like from the BrandChamp Portal?
At the bottom navigation bar in the BrandChamp portal, ambassadors can now navigate to Community, where they can find all community posts.
Here’s what the post area looks like from the ambassador’s POV:
Ambassadors can create a new post by clicking New Post in the top right-hand corner (as long as you have enabled the option for ambassadors to create new posts).
Ambassadors have the same editor as admins do for creating posts. They can insert links, videos, and images.
BrandChamps can click on any post, write a comment, or leave a like! They can continue the conversation in the comments and will be updated when someone has responded to their comment.
