How to Enable and Create Community Posts

Community allows admins and BrandChamps to connect, share updates, ask questions, and engage with one another directly within BrandChamp.

Community works similarly to a social media group, where members can create posts, share photos, videos, and links, and interact through likes and comments.

With the introduction of Channels, you can now organize discussions into dedicated spaces for different groups, topics, or audiences.

Examples include:

• General Discussion
• Announcements
• VIP Members
• Regional Groups
• Product Feedback
• Campaign-Specific Discussions

How to Enable Community

Navigate to Settings > Community.

Under Community Posts, tick the Enabled checkbox.

Once enabled, Community will become available to both admins and BrandChamps.

Understanding Channels

Channels help organize conversations within your community.

Instead of having every discussion in a single feed, you can create dedicated channels for different groups or topics.

Every community includes a default General channel. This allows members to begin posting immediately without requiring any additional setup.

Members will only see channels they have access to.

Home Feed vs Channels

Community consists of two views:

Home Feed

The Home Feed displays posts from all channels a member has access to.

This allows members to stay up to date with activity across the entire community without switching between channels.

Channel Feed

Selecting a channel displays only posts created within that channel.

This is useful for focused discussions within a specific audience or topic.

Creating a Channel

To create a new channel:

1. Navigate to Community > Posts
2. Click Create New Channel in the left bottom corner (if you are using it on desktop view)
3. Configure your channel settings
4. Click Create

Channel Details

When creating a channel, you can configure:

Channel Name

Enter a name for the channel.

Description

Provide a short description explaining the purpose of the channel.

Channel Members

Choose who can access the channel:

All BrandChamps

Makes the channel visible to all members in your program.

BrandChamps with Selected Tags

Restricts visibility to members with matching tags.

This allows you to create channels for specific groups such as:

• VIP Members
• Athletes
• Affiliates
• Regional Ambassadors
• Product Testers

Posting Permissions

You can control who can create posts within a channel:

Only Admins

Only administrators can create posts. Members can still view, like, and comment on content.

Members & Admins

Both administrators and BrandChamps can create posts.

Creating a Post

To create a post:

1. Navigate to Community > Posts
2. Click New Post
3. Select the channel where you would like the post to appear
4. Create your content
5. Click Create Post

Posts can include:

• Text
• Images
• Videos
• Links
• Rich text formatting

Only members with access to the selected channel will be able to view the post.

Notify BrandChamps

When creating a post, you can choose to notify BrandChamps via email.

This can be useful for important announcements, updates, or time-sensitive information.

Managing Channels

Admins can manage channels at any time.

To manage a channel:

1. Open the channel menu by clicking on 3 dots next to the channel name in the left section
2. Select the desired action

Available actions include:

Edit Channel

Update:

• Channel name
• Description
• Member targeting
• Posting permissions

Archive Channel

Archive channels that are no longer needed.

Archived channels are removed from active use while preserving existing content and historical discussions.

Engaging with Posts

Members can interact with posts by:

• Liking posts
• Commenting on posts
• Replying to comments

Community discussions help create stronger connections between members and encourage ongoing engagement within your program.

Admins can moderate discussions and remove comments if necessary.

Pinning Posts

Important posts can be pinned to the top of Community.

To pin a post:

1. Open the post menu
2. Select Pin

Pinned posts appear in the Pinned Posts section, making them easy for members to find.

Community Notifications

Community notifications help keep conversations active.

Notifications are sent over email or via push notification when:

• Someone comments on your post
• Someone replies to your comment
• A BrandChamp creates a new post (admins only)

Visual alerts will appear beside the channel name whenever a fresh post is published following a member's previous visit to the community space.

What Does Community Look Like for BrandChamps?

BrandChamps can access Community from the navigation menu in the BrandChamp Portal.

Depending on their permissions, BrandChamps can:

• Browse the Home Feed
• Switch between channels
• Create posts
• Like posts
• Comment on posts
• Participate in channel-specific discussions

BrandChamps will only see channels they have access to. Visual alerts will appear beside the channel name whenever a fresh post is published following a member's previous visit to the community space.

Frequently Asked Questions

Can BrandChamps see every channel?

No. BrandChamps only sees channels they have access to based on the channel's targeting settings.

Can I create announcement-only channels?

Yes. When creating a channel, select Only Admins under Posting Permissions.

Can I edit a channel after creating it?

Yes. Channel names, descriptions, permissions, and targeting settings can all be updated later.

Can I archive a channel?

Yes. Channels can be archived when they are no longer needed.

What happens when I create a post?

Every post belongs to a channel. Only members who have access to that channel can view and interact with the post.

What is the General channel?

The General channel is the default channel included with every community. It provides a shared space where members can begin posting and engaging immediately after Community is enabled.