Settings
Your BrandChamp settings are under the "Settings" heading in the admin nav bar.
Click "Settings" to begin.
You will then land on the Settings tab.
General Settings:
Company Name
Your company name. Shown in the top left corner of the platform.
Timezone
Timezone to use for activity availability cut-offs and reports.
A full list of timezone names is available here.
Currencies
Controls what currencies are available in the system. Mainly used in Referral Activity Types to build a mapping from the currency of order to the number of points to credit BrandChamp with.
By default, the system will add USD. If you are in another region and connect to your Shopify store, the appropriate currency will be added automatically.
If rejected, how many days must an applicant wait before reapplying?
If you reject an applicant from the program, how many days must they wait before being able to apply again? If they attempt to apply before that time, they will receive an error message informing them they cannot reapply.
Support Email
An email address for your own company, which BrandChamps can use if they have questions about a particular activity, etc.
Issued Rewards Email Send Time
If a BrandChamp selects a reward that requires manual issuing by an administrator, it may take some time before an admin issues the reward. Therefore, we need to email BrandChamps at some point in the future. However, if a BrandChamp has selected multiple rewards, it would be too noisy to send them an individual email for each issued reward, so the system batches them together and sends a single email simultaneously during the day. That time is defined in this setting (and takes into account your timezone defined above)
Ambassador Term
Different brands use different terms to refer to their ambassadors (for example, "influencers"). These term fields allow you to set up your own custom terms here for use in email templates and messaging across the site.
Ambassadors Plural Term
The plural form of the above term
Referrals:
In the Referrals settings, you can adjust how long a BrandChamp must wait to receive their commission and the software's actions when tracking suspicious and legitimate referrals.
If you are running a program without referrals you can also choose to hide the referrals section in the BrandChamp’s portal.
Days to wait before applying the referral credit
After detecting a referral, how many days will the BrandChamp receive their commission from it. Defaults to 14.
When a new referral is detected, what is the default action?
For newly detected suspicious and non-suspicious referrals, you can choose to:
- Leave referral approval state as undecided (in which case an admin must manually approve or deny each referral)
- Approve the referral
- Deny the referral
Show the referrals area in BrandChamp portal
This allows you to hide the referrals section in the BrandChamp's portal if you are not using trackable referral links or discount codes.
Cash Payments:
To use PayPal for cash payments, you'll need to check the box in this section to enable your BrandChamp to provide their PayPal email address.
Which BrandChamps will be using Paypal
This section lets you specify what BrandChamps will be notified to enter their PayPal email address.
Rewards:
This section allows you to customize the prefix code for your Discount and Gift card codes issued for BrandChamp rewards. These prefix codes will allow you to pull the codes that your BrandChamps have used in your eCommerce store easily.
Branding:
The branding section allows you to customize your account's banner with a Logo, Favicon, and Header Colors.
Emails:
The Emails section allows you to set up a custom sending domain instead of using BrandChamp's default email address (notifcations@brandchamp.io). Please see this support article for setting up your custom sending domain.