FAQ

The number of BrandChamps doesn't tally between exports and values shown in portal

There are several places where you can see a count of BrandChamps in the BrandChamp admin portal. Each one may show slightly different values as explained below:

1. The "BrandChamps" area on the Reports -> Summary page

This shows you the total count of BrandChamps who were registered at any point during the month you are viewing and who are not marked as test users. I.e. approved applicants who actually had a chance to contribute to your program.

A BrandChamp is registered when you approve an applicant and they create an account with the BrandChamp system. To see how many applicants have been approved but have not yet registered, go to the Applicants area and set the Approval filter to "Approved" and the Registered filter to "Not Registered".

Because it includes BrandChamps who were registered at any point during the month, if you delete a BrandChamp, the count will not change until the following month. You can verify the count drop by moving the date picker on by 1 month.

 2. Export from the Reports -> BrandChamps area

This report includes data for all approved applicants not marked as test users and who's account is either not deleted or was deleted within the range selected.

3. Export from the Operations -> BrandChamps area

This report includes data for all approved applicants who's account has not been removed.

4 The list of BrandChamps in the  Operations -> BrandChamps area

By default uses the same criteria as the export mentioned above. I.e: all approved applicants who's account has not been deleted.

You can optionally use the Deleted filter to view deleted accounts.