Referrals FAQ
How often are referrals updated?
Referral orders can take up to 30 minutes to appear in BrandChamp after the order is created in your store.
Why are referral orders not showing in BrandChamp?
If referral orders are not appearing in BrandChamp, go through this checklist.
1. Check the order status
Shopify
An order will only be counted as a referral if:
- It is not cancelled
- It has not been fully refunded
- At least one line item is not a gift card (Gift card only orders are ignored for referral credit.)
WooCommerce
An order will only be counted as a referral if:
- The order status is Completed
2. Check the order in your eCommerce store
If using referral discount codes
- Ensure the order actually used a BrandChamp-generated discount code
- Any mismatch between the expected code and the code used will prevent attribution.
Important Shopify note:
The app Ultimate Special Offers replaces discount codes with a generic code (“SpecialOffers”).
Because of this replacement, BrandChamp cannot see the real code and cannot attribute the referral.
This app is incompatible with referral discount code tracking.
3. If using referral links
Referral link attribution is handled automatically by BrandChamp. Referral information will not appear inside Shopify or WooCommerce orders.
To check if a referral link was applied:
- Go to BrandChamp > Referrals
- Search for the order by Order ID
- Confirm the order is attributed to the correct BrandChamp
If the referral is still not visible, please reach out to support@brandchamp.io
Referral Discount Codes
For more information on discount codes or to edit your discount codes, please see this support article:
https://support.brandchamp.io/article/102-discount-code-sets
Referral Links
For more information on referral links or to edit your referral links, please see this support article:
https://support.brandchamp.io/article/103-referral-link-templates
BrandChamp Self Referrals
If a referral order appears to have been made by the BrandChamp themselves, it may be marked as suspicious and require manual approval. For more details, see this article here:
https://support.brandchamp.io/article/39-suspicious-referrals
Commission on shipping costs
Commission cannot be earned on shipping cost. Shipping costs are not part of the commission that ambassadors earn.
General Referral Settings
To edit your account’s referral settings go to the Settings>Referrals tab.
More info on the settings here: