BrandChamp provides a number of ways to reward your ambassadors as they complete the activities you set for them.
When a BrandChamp completes an activity you can configure the system to credit them with either:
- Points - which they can build up and use to claim rewards from a catalog
- A reward token - which they can use to claim a reward directly, like a $10 off discount code etc
Rewards which can be claimed in exchange for points are called "Point Rewards", rewards which can be given out on completion of an activity are called "Activity Rewards".
Rewards can either be auto-issued or manually issued. For more information, see:
To view the different types of rewards you can create with BrandChamp, see:
1. Defining rewards
An administrator defines some rewards. Both point and activity rewards are configured in the "Reward Definitions" section of the admin portal:
For more information, see:
2. Earning rewards
On successful completion of an Activity, a BrandChamp will earn either points or a reward token, depending on how the Activity Type has been configured.
3. Claiming rewards
BrandChamps can view and select from available rewards in the "Rewards" area of their BrandChamp portal. For example:
Note: point and monetary values shown above are taken from a demonstration account and are not meant to reflect accurate or recommended values.
Once the BrandChamp confirms their reward selection, the rewards are either auto-issued or go into the "pending rewards" queue for an administrator to issue later, depending on how the Reward Definition was configured.
4. Issuing rewards
If a BrandChamp selected a reward which was set up to be auto-issued, they will see the reward in their "Issued Rewards" section as soon as they confirm the selection.
If a BrandChamp selected a reward which was set up to be manually-issued, they will see the reward in their "Pending Rewards" list and will receive an email later when an administrator issued the reward
For more information and examples, see: